While ITIL addresses how IT organizations as a whole should operate, PMP addresses how individual projects within the organization should be executed. PMP applies to projects throughout the entire organization not just IT. Both frameworks rely heavily on process and the use of tools to enable consistent execution of processes. The ITIL framework and the project management framework support each other in a way that propels services and operations to a greater level of proficiency. Furthermore, both frameworks address the need to manage quality, risk, and accountability. Most importantly, however, both ITIL and PMP consistently help improve efficiency and usefulness within the organization. ITIL describes the ideal end state that an organization would like to achieve. There are those who believe that if the ITIL framework behaves according to the ideal model, all will go according to plan. Unfortunately, this impractical IT end result is not realistic in the business world - and an organization must implement a framework that allows for individual projects to be completed over months’ time in order to get to the desired end result.
No comments:
Post a Comment